Customer expectations have totally changed - An interview with Steve Johnson

Customer Retention is the Most Cost-Effective Path to Growth

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Personalization, Personality, and Proactivity: 10 Insurance Customer Engagement Trends for 2024

If there was a common thread for the insurance sector in 2023, it was “CX matters more than ever.” Insurance industry leaders found themselves at a...

insured.io Introduces a New Generation of its Omnichannel Customer Engagement Platform

• Enhanced mobile features for the mobile-first generation

• AI-driven voice adds intelligent and natural interactions through IVR

• New Claims Suite...