insured.io Reaches 2M Omnichannel Platform Users
California'sexodus of insurance carriers boosts portal, IVR, and payment services.
NEWS & PRESS
insured.io Introduces a New Generation of its Omnichannel Customer Engagement Platform
Enhanced mobile features for the mobile-first generation
AI-driven voice adds intelligent and natural interactions through IVR
New Claims Suite sends policyholders real-time status updates
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Insurance Consumers Rank Online Portals Equally to Carrier Brand Reputation
Sacramento, California--(Newsfile Corp. - September 5, 2024) -insured.io, provider of a modern omnichannel customer engagement platform, today releasedconsumer survey resultsrevealing that the...
Seizing Opportunities in CA State Insurance Crisis
As of February 1, 2024, The Hartford Financial Services Group, a large business, home, and automotive insurance provider, no longer writes new policies for California homeowners. With this...
3 Ways Big Tech Supercharges Customer Engagement (That Insurers Should Copy)
It’s the age of instant gratification and consumers have been conditioned to constantly demand more.
Personalization, Personality, and Proactivity: 10 Insurance Customer Engagement Trends for 2024
If there was a common thread for the insurance sector in 2023, it was “CX matters more than ever.” Insurance industry leaders found themselves at a significant inflection point as customer...
Bridger Insurance Services Chooses insured.io to Improve Self-Service Customer Experience
Las Vegas, Nevada--(Newsfile Corp. - October 31, 2023) -insured.io, provider of a cloud-based, omnichannel customer engagement platform for insurance organizations, today announced thatBridger...
insured.io Study of 250,000 Insurance Consumers Reveals that Omnichannel Carrier Portals Can Increase Retained Premium by 25 Percent
An insured.io analysis found that multiple service channels, outbound messaging, and personalization can boost retained premium by millions.